- Track your order
- See your purchase history
- Access your statements
- modify your address and personal information.

IS IT POSSIBLE FOR ME TO SEE MY ORDER DETAILS AND TRACK THEM?
To track your order, you need only click on the "TRACK PACKAGE" link found in the upper right portion of our site's home page. After signing in, you will be able to access your orders in progress from the list of your recent orders.
In "My Orders," you will find your items split into different categories ("Awaiting shipment", "Shipped"...).

SECURE PAYMENT
To ensure the security of your transactions, chicstbarth.com has called on the leader in secure payments, the SIPS-ATOS system.
Your banking information is encrypted on your computer and then securely transmitted to authorization servers where they are then verified with your bank in order to prevent abuse and fraud.
This procedure is accomplished with 128 bit SSL encryption technology, one of the world's most widely used and effective technologies. During internet transfers, the data is impossible to read: nothing unencrypted moves on the web!
Once your payment clears, your data is destroyed. That's the reason we ask for your bank card information with each order.

TO WHICH COUNTRIES DO YOU DELIVER?
We deliver to more than 100 countries via UPS. The list of countries can be found in your account.

WHAT TYPES OF PAYMENT ARE ACCEPTED?
We accept Visa, MasterCard and American Express.

CAN I CONTACT YOU BY TELEPHONE ?
Yes, you can reach us at this local number (+590) 05.90.27.12.12 (GMT -5)

WHAT SIZE SHOULD I CHOOSE?
All products are sold in international sizes used by the Designers. To know the best size for you, you should click on the "Sizing Guide" found in all the product cards. As sizes can vary considerably from designer to designer, we have also provided the actual dimensions of each product to let you compare them to your body's measurements.

ARE THE ARTICLES IN STOCK?
All articles are in stock unless a "Sold Out" indicator is attached. Products in your cart may no longer be available if another customer has selected the same items and has checked out. Items are sold to the customer who pays first.

RETURNING A PRODUCT
Legally, you have a seven day period beginning the day you receive your order to inform us of your intention to return the
product and the reason for returning it by means of the "Contact" section.
Be advised that the sender assumes the costs and risks associated with the return of the product.
Products should be returned:
- in their original container and packaging to tha address specified by customer service.
- in new condition ready for resale
- with all of their accessories.

I HAVE LOST MY PASSWORD
To recover your account password, go to the MY ACCOUNT section and click on the "Have you forgotten your password?" link. Your password will be sent to the email address you gave us when you registered..

HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
We work with two express carriers UPS & CHRONOPOST, the delivery time will vary depending on the destination country. One shourld expect a period of between three and seven days. At any time, you can check on your order's delivery status via your account.

WHY MUST I PROVIDE MY INFORMATION WITH EACH ORDER?
In order to always guarantee our customers' security, our customer service can ask you to send us, by mail or fax, documents proving your identity..

THE PROTECTION OF PERSONAL INFORMATION
All information that you provide during your visits to chicstbarth.com are strictly confidential. At no time will your address be given out, sold or otherwise used other than to make a delivery or respond to a legal injunction. The information you provide us will be exclusively used by chicstbarth.com's technical services.
The objectives are:
- to ensure your purchase goes smoothly from ordering to delivery
- to improve our services to better satisfy you, the customer.
In this regard, our register is covered by a statement by the National Commission of Data Protection and Freedoms (CNIL) (declaration No. 00000). Conforming to the French 'Data Protection and Freedom' law of January 6, 1978Liberté no. 78-17, you have a right of access and correction with chicstbarth.com by sending an email to contact@chicstbarth.com.